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Privacy Policy

Privacy Policy – Harmony Health Wellbeing CIC

Effective Date: 19.10.25
At Harmony Health Wellbeing CIC, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, and store your information in line with the UK GDPR and Data Protection Act 2018.
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1. Who We Are
Harmony Health Wellbeing CIC is a not-for-profit community interest company offering Occupational Therapy and nature-based wellbeing services.
Our registered address is:
The Cornerstone, Sulyard St, Lancaster LA1 1PX
Company Number: 16213729
Email info@harmonyhealthwellbeing.co.uk
Phone: 07307466390
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2. What Personal Data We Collect
We may collect and store the following information:
  • Name, email, and contact details
  • Emergency contact details (for events)
  • Health/disability information (only when relevant to your participation or support needs)
  • Consent preferences
  • Website form submissions (e.g. referrals, bookings)
  • Payment information (via secure third-party platforms like PayPal or Eventbrite)
 
3. How We Use Your Information
We only use your information to:
  • Deliver our services (e.g. session bookings, follow-ups)
  • Respond to your enquiries
  • Manage health and safety (e.g. medical info in case of emergency)
  • Improve our services
  • Meet legal or safeguarding responsibilities
We do not sell your information or use it for automated decision-making.
 
4. Legal Basis for Processing
We process your data under the following lawful bases:
  • Your consent
  • Legitimate interest (e.g. running our services)
  • Contractual necessity (e.g. when you book a session)
  • Legal obligation (e.g. safeguarding or financial records)
 
5. Data Storage & Security
We store data securely using encrypted systems including Google Drive, Eventbrite, and PayPal (all of which are GDPR-compliant).
Only authorised team members have access to your data, and only for legitimate purposes.
 
6. How Long We Keep Your Data
We retain personal data only as long as necessary:
  • General contact/form data: 12–24 months
  • Financial records: 6 years (required by HMRC)
  • Health-related data: reviewed annually
 
7. Your Rights
You have the right to:
  • Access your data
  • Correct inaccurate data
  • Withdraw consent at any time
  • Request deletion of your data (where legally possible)
  • Lodge a complaint with the ICO (Information Commissioner’s Office)
 
8. Third Parties
We may share your data with:
  • Event and payment platforms (e.g. PayPal, Eventbrite)
  • Emergency services (in urgent health/safety cases)
  • NHS or social prescribing professionals (with your consent)
We do not share data for marketing or advertising.
 
9. Cookies (If applicable)
Our website may use cookies to improve functionality and user experience. You can adjust your cookie preferences through your browser settings.
 
10. Contact Us
If you have any questions about this policy or your data:
Harmony Health Wellbeing CIC
Email: info@harmonyhealthwellbeing.co.uk
Phone: 07307466390
Registered address: The Cornerstone, Sulyard St, Lancaster LA1 1PX
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